Detection without resolution is just bad news. Close the loop.
Finding a dead camera is the easy half. The hard half is what happens next: who owns it, by when, under which contract, and how you prove it was fixed. IOSentra's ticketing turns every verified CCTV fault into a governed service ticket with a deadline and an owner.
Where CCTV maintenance actually breaks down
Most security estates detect more faults than they resolve. The fault gets noticed - then it lives in an inbox, a WhatsApp thread or a phone call, with no owner, no deadline and no proof of repair. Three months later the same camera is down again and nobody can say when it was last actually fixed.
General-purpose IT helpdesks do not fix this, because they know nothing about the estate: a ticket that says 'camera problem, branch 12' still needs a human to figure out which device, which vendor contract covers it, and how urgent it is. CCTV ticketing works when the ticket is born knowing all of that.
What IOSentra ticketing includes
Automatic ticket creation
Verified incidents open tickets with the exact device, site and fault evidence attached - no dispatcher retyping.
Routing by site and system
New tickets route to the covering vendor or internal team per the contract - security, IT, electrical, HVAC and more.
SLA tracking and escalation
Response and resolution targets per priority, with automated escalation as deadlines approach.
Governed lifecycle
Full ticket lifecycle from open to closure, with clear rules at every stage - not free-form statuses.
Vendors and contracts
Suppliers, coverage and measured performance in one place, so contract reviews run on data.
Mobile queue for technicians
Tickets ordered by SLA urgency with lifecycle actions and resolution notes, designed for one-handed field use.
The loop, closed
Fault verified
A recording gap is confirmed on Cam-09. One deduplicated incident opens with evidence attached.
Ticket routed
The covering vendor for that site gets the ticket under a P2 SLA; the clock starts, escalation is armed.
Fix proven
The technician replaces the switch; IOSentra re-verifies fresh recordings and the ticket closes with documented proof.
CCTV ticketing FAQ
Can CCTV faults automatically generate service tickets?
Yes. Verified incidents open tickets automatically, carrying the device, site, fault type and evidence - routed by your rules to the right team or vendor.
Does the ticketing only handle cameras?
No. The service desk manages any equipment from any domain - security, IT, building, electrical - with the same lifecycle, SLAs and vendor management. CCTV faults are simply the tickets that open themselves.
Can we use the ticketing without the monitoring product?
Yes, the Service Desk runs standalone. Add Health Monitoring later and verified CCTV faults start opening tickets automatically - nothing to migrate.
How do technicians work with it in the field?
Through the mobile app: a queue ordered by SLA urgency, lifecycle actions and resolution notes designed for one-handed use, at 3 AM, in a server room.
Ready to take control?
Every camera records. Every device communicates. Every issue is tracked. Every ticket is resolved.
Book a demo