Stop discovering your customers' failures after they do.
Integrators live or die on service reputation - and today most maintenance contracts are reactive: the customer calls, you dispatch, everyone is frustrated. Verified monitoring flips the model: you call the customer about the fault they have not noticed yet.
The operational reality
A service department juggling dozens of customer estates has no continuous picture of any of them. Between quarterly maintenance visits, cameras die, disks fill and recording stops - invisibly. The first signal is an angry call after an incident with no footage, which turns into an unbillable emergency dispatch and a contract-renewal argument.
Proactive service is only possible with per-customer verification running continuously - and a workflow that turns what it finds into scheduled, SLA-compliant work rather than firefighting.
How IOSentra fits integrator operations
True multi-tenant separation
Each customer is an isolated tenant - their estate, users and history fully separated, managed by your team.
Proactive fault detection
Recording gaps, dead cameras, storage pressure and image degradation found by scheduled checks - before the customer notices.
Contracts and SLAs as objects
Per-customer contracts define coverage and SLA tiers; tickets route to the right field team automatically with escalation.
Mobile-first field work
Technicians carry their SLA-ordered queue, lifecycle actions and resolution notes in one hand.
Evidence for renewals
Verification and resolution history per customer - the report that proves your service level at renewal time.
Deploys per site in minutes
Connect the recorder or drop the agent on the customer LAN; discovery and scheduled checks start immediately.
The service upgrade
The commercial shift is from selling visits to selling assurance: a monitored-maintenance tier where the integrator guarantees detection within hours and repair within SLA. Same technicians, same customers - but the work arrives as routed tickets with evidence attached, the emergencies mostly disappear, and the renewal meeting opens with a health report instead of an apology.
Integrator FAQ
Can we manage many customers without mixing their data?
Yes - every customer is an isolated tenant with full logical separation. Your team operates across tenants; customers see only their own estate.
Does it work with the different brands our customers run?
That is the core design: native drivers for the leading recorder, camera and VMS families plus ONVIF, so mixed customer estates all get the same verification.
How do our field technicians use it?
Through the mobile app - a queue ordered by SLA urgency with one-handed lifecycle actions and resolution notes, per customer and site.
What does onboarding a new customer site involve?
Minutes per recorder: direct connection where reachable, or the site agent for isolated networks. Channels are discovered automatically and checks start on schedule.
Ready to take control?
Every camera records. Every device communicates. Every issue is tracked. Every ticket is resolved.
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