The verification engine for physical security.
Monitoring says a system looks fine. IOSentra proves it works - with real checks against real devices, and a workflow that owns every failure through to the fix. This is the Full Platform: Health Monitoring together with the Service Desk.
Checks that prove, not assume.
Every device gets a battery of scheduled verification checks. Each one produces evidence, feeds the health score, and can open an incident the moment it fails.
Heartbeat & offline
Recorder-level liveness plus per-channel camera-offline detection - a dead device surfaces in minutes.
Recording verification
IOSentra checks the recorder itself and confirms fresh footage exists for every camera - the status flag alone is never trusted.
Clock drift
Recorder time measured against real time, so the footage you keep is admissible when it matters.
Storage & retention
Disk health, usage forecasts and retention compliance against your promised window.
Network, servers & firmware
Switches, servers and recorder infrastructure watched alongside the cameras - with firmware versions tracked fleet-wide against your policy.
Your cadence, your scope
Check schedules are set per tenant, site or device - the most specific wins, down to 60-second intervals.
Real frames, really checked.
A camera can be online, recording - and useless. IOSentra grabs an actual frame and runs the checks a human spot-check would.
- Blur detection - dirty or defocused lenses
- No-signal and black-frame detection
- Frozen-image detection - a stale scene pretending to be live
- Scene-change detection - the camera was moved or blocked
- Live video wall - watch any camera the moment a check raises doubt
Frames are checked in memory and discarded - your footage is never stored.
Alarms that own themselves.
Device event streams and failed checks become faults attributed to the right device - recorder-level or channel-level - then deduplicated incidents that open and resolve on their own.
- Vendor event streams mapped to faults on the correct device
- Deduplicated auto-open - one incident per device and fault, not an alarm storm
- Auto-resolve the moment the fault clears, with the full timeline kept
- AI root-cause insight: cause, recommendation and confidence on every incident
- Notifications over Email, Slack, WhatsApp, Telegram and webhooks - per tenant
A service desk for every system - not just security.
A universal ITSM that manages tickets, vendors, contracts and SLAs for any equipment your teams maintain - security, IT, building, electrical, networking and beyond. It's a product of its own, purchasable without monitoring.
- Ticket lifecycle: open, acknowledged, in progress, on hold, resolved, closed
- Vendors & contracts with response/resolution SLAs and renewal tracking
- Auto-routing by site and system type, with a routing preview before you file
- SLA countdowns with L1-L4 escalation when deadlines slip
Every recorder, every channel, every site.
A living inventory of your physical-security estate - not a spreadsheet that was true last quarter.
- Asset inventory with vendor, model, IP, firmware and warranty
- Real recorder-to-camera topology, discovered from the device itself
- Sites directory with per-site health scores
- Map view for a geographic picture of the estate
Take the queue with you.
The operator app puts incidents, tickets and device health in the technician's pocket - dark, calm and one-handed, for the 3am callout.
- Per-site health dashboard with the incident feed
- My-tickets work queue sorted by SLA urgency
- Device detail with live check results
- Push notifications for critical incidents
Edge when you need it. Cloud when you don't.
Cameras live on isolated LANs - IOSentra was built for that reality, not around it.
- Edge agent per site runs the drivers on the LAN - works air-gapped, media never leaves the premises
- Authenticated edge-to-cloud channel ships health results up, nothing else
- Cloud drivers connect directly to reachable devices - no agent required
- Multi-tenant SaaS with a fully isolated database per tenant
Ready to take control?
Every camera records. Every device communicates. Every issue is tracked. Every ticket is resolved.
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